Refund Policy

Returns & Refunds Policy

BFC Motor Spares

At BFC Motor Spares we want you to be satisfied with your purchase. This policy explains how returns, refunds and exchanges are handled.

Returns

You may return most items within 28 days of purchase.

To be eligible for a return:

The item must be unused and in the same condition that you received it

The item must be in its original packaging

You must provide proof of purchase (order confirmation or receipt)

Please do not send items directly to the manufacturer.

Returned items should be sent to:

BFC Motor Spares
471 Wakefield Road
Liversedge
WF15 6BL
United Kingdom

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

If an item is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund in accordance with UK consumer law.

14-Day Cooling Off Period (Online Orders)

Under the Consumer Contracts Regulations 2013, customers have the right to cancel an order within 14 days of receiving goods for a full refund.

Items must be returned unused and in their original condition.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Non-Returnable Items

Certain items cannot be returned, including:

Parts that have been installed or fitted

Items that are damaged due to incorrect installation

Electrical parts once fitted

Items returned without original packaging

Please ensure compatibility with your vehicle before fitting any parts.

Refunds

Once your return has been received and inspected, we will notify you via email.

If approved, your refund will be processed and credited to your original payment method within 5–7 working days.

Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again

Contact your credit card provider

Contact your bank (processing delays can occur)

If you still have not received your refund, please contact us at:

info@bfcmotorspares.co.uk

Goods with Exchange Surcharge (Core Charges)

Some products may include a surcharge (core charge) which is refundable once the old unit is returned.

To receive the surcharge refund:

The old unit must be returned clean and complete

The unit must match the type supplied

The unit must be returned in the original packaging where possible

Proof of purchase must be included

Surcharge refunds may be refused if:

The unit is physically damaged

The unit is incomplete or dismantled

The unit is not the same as the one supplied

The unit is excessively dirty or contaminated with oil

Once accepted, the surcharge will be refunded to your original payment method.

Exchanges

If you require a different part, we will be happy to arrange an exchange where possible.

If the replacement part:

Costs more — you will be required to pay the price difference

Costs less — we will refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Shipping costs are non-refundable.

If returning an item valued over £20, we strongly recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact Us

If you have any questions about returns or refunds, please contact:

BFC Motor Parts
471 Wakefield Road
Liversedge
WF15 6BL
United Kingdom

Email: bfcauto@yahoo.co.uk